Kumar, Haresh, Fahad Abbasi, Ravi Shankar, and Gulfam Ahmed. 2023. “Challenges and Proposed Solution Towards the Legacy Customer Relationship Management System (CRM) In Pakistan Bank”. Journal of Software Engineering 2 (1), 41-62. http://sjhse.smiu.edu.pk/sjhse/index.php/SJHSE/article/view/56.